Privacy Policy

Timberly Floors

What Information Do We Collect?

We collect information from you when you interact with our website, such as registering for access, submitting an inquiry, or placing an order via our B2B system. You may be asked to provide personal details including your name, email address, mailing address, or phone number. You may also choose to browse the site anonymously.

How We Use Your Information

Information we collect may be used for the following purposes:

To personalise your experience and better respond to your individual needs
To improve our website based on feedback and usage data
To provide better customer service and respond efficiently to inquiries
To manage promotions, surveys, or other site features
To send you periodic communications related to your order or, if opted in, company updates and product information

Note: You may unsubscribe from marketing communications at any time using the unsubscribe link included in each email.

Data Protection and Security

We implement various security measures to safeguard your personal information. All sensitive data transmitted during ordering is encrypted using Secure Socket Layer (SSL) technology and securely stored, accessible only to authorised personnel with strict confidentiality obligations. We do not retain credit card or other financial data for more than 60 days post-transaction.

Cookies

Yes, Timberly Floors uses cookies, small text files stored on your device through your web browser. These help us recognise repeat visitors, retain user preferences, and analyse site performance to enhance your experience. You can choose to disable cookies through your browser settings.

Disclosure of Information

We do not sell or trade your personal information to outside parties. Information may be shared with trusted third-party service providers for website operations, order fulfilment, or customer service—provided they agree to maintain confidentiality. We may also release information if required to comply with legal obligations or protect the rights and safety of others.

Third-Party Links

Our website may occasionally feature links to third-party websites. These sites operate under their own privacy policies, and Timberly Floors assumes no responsibility or liability for their content or practices. We welcome feedback about third-party links included on our site.

Ethical Sourcing & Forced Labour Policy

Timberly Floors supports global human rights and ethical business practices. We do not knowingly partner with suppliers who engage in forced labour or slavery. This commitment aligns with Australia’s obligations under international human rights treaties, including Article 8 of the International Covenant on Civil and Political Rights (ICCPR).

Applicability of this Policy

This Privacy Policy applies only to information collected through our online platforms and does not cover data collected offline.

Your Consent

By using our website, you consent to the terms of this Privacy Policy.

Changes to This Policy

Any changes to this Privacy Policy will be posted on this page with the updated revision date.

Contact Us

For any questions regarding this policy or your personal information, please contact us at:

Timberly Floors Pty Ltd
Email: info@timberly.com.au